Refund Policy

Yes Africa Media (Pty) Ltd | ohkarl.com | Last updated 28 March 2026

This Refund Policy applies to all purchases made through ohkarl.com, operated by Yes Africa Media (Pty) Ltd. Please read carefully before completing your purchase.

1. Digital Downloads (PDF Guides, Templates, Toolkits)

1.1 General policy

Because our products are digital files delivered instantly, we generally do not offer refunds once a file has been accessed or downloaded. By completing your purchase, you expressly acknowledge that:

  • Delivery of the digital product begins immediately upon payment
  • You consent to immediate delivery and waive any cooling-off period where permitted by law
  • You have read the product description and understand what you are purchasing

1.2 When we will issue a refund

We will offer a full refund in the following circumstances:

  • The file is corrupted or cannot be opened and we cannot provide a working replacement within 48 hours
  • The product received is materially different from its description on our website
  • You were charged incorrectly due to a technical error
  • You did not receive access and we cannot resolve the issue

To request a refund, contact he***@****rl.com within 7 days of purchase with your order number and a description of the issue.

2. Online Courses

2.1 Courses not yet started

If you have not accessed any course content, you may request a refund within 7 days of purchase.

2.2 Courses in progress

Once you have accessed course content, refunds are generally not available. If you are experiencing a technical issue, contact us and we will work to resolve it.

2.3 Goodwill refunds

We consider requests on a case-by-case basis. Contact he***@****rl.com if you are genuinely dissatisfied. We may offer a credit or partial refund at our discretion.

3. Agency Services

  • Work completed and delivered is non-refundable
  • If a project is cancelled before delivery, fees for work completed to date are payable
  • Cancellation notice periods are specified in individual Service Agreements
  • Deposits are non-refundable unless otherwise agreed in writing

4. South African Consumer Rights

Your rights under the Consumer Protection Act 68 of 2008 are not affected by this policy. Where our policy and your statutory CPA rights conflict, your statutory rights take precedence.

5. International Customers

EU/UK consumers have a 14-day right of withdrawal from digital content purchases, except where delivery has begun with your explicit consent and acknowledgement of loss of withdrawal right — which is obtained at checkout.

6. How to Request a Refund

Email he***@****rl.com with the subject ‘Refund Request’ and include:

  • Your full name and email address used for the purchase
  • Your order number
  • The product(s) you are requesting a refund for
  • The reason for your request

We will respond within 3 business days. Approved refunds are processed within 7 business days to your original payment method.

7. Chargebacks

Please contact us before initiating a chargeback. If you initiate a chargeback without first contacting us, we reserve the right to contest it and restrict future access.

8. Contact

Refund queries: he***@****rl.com